Pricing Info:
All prices are in Canadian Dollars (CAD).
Payment Options:
Currently we accept major credit cards through Stripe.
Shipping Options:
Shipping is primarily provided by Canada Post however can vary due to size of product, location of shipment, etc. and may be otherwise fulfilled by Purolator, UPS or FedEx.
Product Availability:
Most orders will be confirmed and shipped within 3 business days.
Some brands will be shipped direct from our distributors while others will be delivered to iSiLIVE's offices first before shipping to the customer.
For special order of products please contact sales@isilive.ca
Order Cancellations:
Orders can be cancelled within 24 hours of purchase if they have not yet shipped. To request a cancellation, please contact our support team as soon as possible.
Refunds & Returns:
We accept returns within 14 days of delivery for eligible items in new and unused condition, including all original packaging and accessories. A restocking fee may apply.
Non-Returnable Items:
Custom orders, clearance items, and software or media are non-refundable.
Refund Processing:
Approved refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
Defective or Damaged Items:
If your item arrives damaged or defective, contact us within 7 days of delivery.
Contact Us:
For all cancellation, return, or refund requests, please email us at support@isilive.ca